⦁ We place the rights of service users at the forefront of our philosophy of care. It is accepted practice for individuals to express and exercise their rights.
⦁ Some of the rights that we want the service users to express and exercise are:
We strive to retain as much privacy as possible for our service users in the following ways:
⦁ Giving help to personal situations as discreetly as possible.
⦁ Guaranteeing service users' privacy when using the telephone, opening and reading any post, along with communicating with friends, relatives or advisers.
⦁ Ensuring that confidentiality and the data protection policy is sustained for clients and staff.
⦁ Ensuring service users have the right to be left alone and undisturbed whenever they wish, and where possible to manage their own affairs.
Disabilities quickly undermine dignity, so we try to preserve respect for our service users’ intrinsic value in the following ways:
⦁ Understanding the service user's needs and treating them with respect, valuing each person as an individual.
⦁ Helping service users to present themselves to others as they wish through their own clothing, personal appearance and behaviour in public.
⦁ Tackling the stigma from which our service users may suffer through age, disability or status.
⦁ Addressing individuals by their preferred title.
All service users are encouraged to maintain as much independence and individuality as possible in the following ways:
⦁ Providing as tactfully as possible, human or technical assistance when it is needed.
⦁ Maximising the abilities our service users retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.
⦁ Helping service users take both reasonable and fully thought out risks. Assisting service users to take measured risks, to make their own decisions, and think and act for themselves, where capacity allows.
⦁ Promoting opportunities for service users to establish and retain contacts beyond their home.
⦁ Encouraging service users to have access to and contribute to the records of their own care. All service users receive a copy of their care plan.
We aim to help service users, exercise the opportunity to select, from a range of options in all aspects of their lives, in the following ways:
⦁ By encouraging service users to exercise their own choice in selection of organisations and individuals who support them.
⦁ To manage our service so far as possible to service user’s preferences as regards to the staff that support them.
⦁ Avoiding wherever possible treating service users as a homogeneous group.
⦁ Ensuring service users get the right help and support which enables them to make choices and express preferences.
We aim to help our service users to continue to enjoy their rights in the following ways:
⦁ Provide easy access for our service users and their friends and relatives to complain or to give feedback on our services.
⦁ Encourage our service users to make full use of all services presented in their local area.
⦁ Ensuring all basic human rights are respected and protecting our service users against discrimination.
⦁ Be regarded as an individual and given our special attention;
⦁ Be cared for by people who are capable of understanding their needs and are competent to meet those needs;
⦁ Be treated equally, and no less favourably than others;
⦁ Receive respect and understanding regarding their cultural, religious and spiritual beliefs;
⦁ Receive prompt attention in relation to all of their healthcare needs;
⦁ Be safe, feel loved and always know that “someone cares”;
⦁ Be informed about all important decisions that affect them, and to have a say;
⦁ Be offered privacy for themselves and their belongings;
We want to help our service users to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways:
⦁ Service users wish would tell us about their individual histories and characteristics so we can provide them with the care that suits them.
⦁ Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every service user.
⦁ Respecting the service user’s religious, ethnic and cultural diversity.
⦁ We will listen and attend promptly to any service user’s desire (when applicable) to communicate at whatever level.
⦁ Enabling service users (where possible) to realise their own aims and helping them to achieve their own goals in all aspects of daily living.
⦁ making sure that people’s differing expectations and preferences as to lifestyle are respected.
⦁ working together with service users and their families. Working as partners other multi-disciplinary team members